FAQs

General

  • Gemstone Lights offer a 5-year product warranty. Each Authorized Dealer operates its own business and will offer its own labor warranty. Our lights are graded for 50,000 hours. Any Gemstone Lights registered product or component within the system that fails or has defects within the warranty period will be covered under the 5-year product warranty and will be fixed or replaced. Any parts service work needed outside of the labor warranty period will be subject to the fees associated with the Authorized Dealers' specific warranty program.

  • Yes, all Gemstone Lights have either an ETL or UL certification and are approved for sale and installation in the United States and Canada. As a consumer, make sure that any product you are purchasing and putting on your property is safe and certified. You will see the certification stamp on all our products.

  • Gemstone Lights was designed, developed, and founded in Calgary Alberta, Canada. Almost all of our products are built and assembled out of our Calgary Head Office and manufacturing facility. Some parts, such as our LED lights, are sourced from our exclusive Gemstone Lights manufacturer in China. Gemstone Lights products are distributed to, and installed by, our Authorized Dealers, throughout North America. Find an Authorized Dealer near you today.

Lights

  • The cost of Gemstone Lights Track Lighting is determined by two factors: the number of linear feet needed and the local market rate for installation.

    To get an exact quote, we welcome you to contact your local Authorized Dealer who can provide you with a personalized price based on your specific needs and local market rate.

  • Yes, the Gemstone Lights Track Lighting system is waterproof. It Is IP67 rated ensuring your system will have no issues when it comes to water.

  • Yes, all cables and lights in the Gemstone Lights Track Lighting system are UV rated, allowing the system to work as efficiently as the day you bought it, throughout the lifetime of the lights. Find more information about Gemstone Lights Track Lighting

  • Yes, each component of the Gemstone Lights Track Lighting system is protected using surge protectors. This will protect your investment in the event of a power surge in your area. Find your local dealer.

App

  • You can control your Gemstone Lights products all in one place using the Gemstone Hub App. This allows you to set timers, create patterns, control your lights from around the globe, and much more!

  • Yes, all Gemstone Lights devices are fully controllable from your Google Home or Amazon Alexa.

  • Yes, in the event you’re in a location without Wi-Fi the Gemstone Lights system is still able to operate using a local Bluetooth connection.

  • There is no monthly cost associated with the Gemstone Lights HUB app. We understand the value in delivering a long-lasting, low-maintenance system that will cost you little to nothing after your initial investment.

Install

  • Yes, you can install multiple Gemstone Light Opals. Use an Opal in one lamp, or, use them in every socket in your home - the choice is yours!

  • Yes, you can install the Gemstone Lights Opal using a standard A19 socket which is found in all homes across North America.

  • The Gemstone Lights Track Lighting system is capable of producing 16 million colors! Get your free no obligation quote today.

  • The Gemstone Lights Track Lighting system uses cutting-edge LED RGBWW (R= Red | G= Green | B= Blue | WW= Warm White) bulbs allowing us to have the brightest and most beautiful colors in the industry.